Begin Your
Healing Journey
Taking the first step toward support is an important part of your healing journey. At EverWell Counseling Center, we provide a calm, welcoming, and safe environment where you can explore therapy with clarity, confidence, and care. Our team is here to listen, guide, and support you as you take that next step toward emotional and personal growth.
Whether you prefer in-person sessions at our Scottsdale office or the convenience of secure online therapy, we are here to make the process accessible and supportive.
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Legal Disclaimers
Privacy Notice
GDPR Privacy Notice
Effective Date: 1/29/2026
This GDPR Privacy Notice supplements the general Privacy Policy of Everwell Counseling Center and applies to visitors, users, and others who access our Website from the European Union, or other applicable jurisdictions.
Everwell Counseling Center primarily serves clients in Arizona. However, this Notice is provided to ensure transparency and compliance with applicable data protection laws.
1. Categories of Personal Information Collected
We may collect the following categories of personal information:
2. Purposes for Collecting Personal Information
We collect and use personal information for the following purposes:
3. Legal Basis for Processing (GDPR)
For individuals located in the European Economic Area, we process personal data based on:
You may withdraw consent at any time, subject to applicable laws.
4. Your Rights Under GDPR
Individuals in the European Union may have the right to:
5. Data Sharing and Disclosure
We may share personal information with service providers who assist with website hosting, analytics, communication tools, and security services.
We do not sell personal data. We may disclose information when required by law.
6. Data Retention
Personal information is retained only as long as necessary to fulfill business, legal, and professional obligations.
7. Exercising Your Privacy Rights
To submit a request regarding your personal information, please contact us using the information below. We may need to verify your identity before processing requests.
8. Non-Discrimination
We will not discriminate against you for exercising your privacy rights.
9. International Data Transfers
Your information may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction.
10. Updates To This Notice
This Notice may be updated periodically. Changes will be posted on this page with an updated effective date.
11. Contact Information
EverWell Counseling Center
Address
8151 E Evans Road, Ste 9
Scottsdale, AZ 85260
Phone Number
Website
www.everwellcounselingcenter.com
Completion of a form does not create a therapist-client relationship. Your form may not be reviewed for 48 business hours and should not be utilized for outreach during a time of crisis. If you are experiencing an emergency or behavioral health crisis, including thoughts of harming yourself, please call 911 or 988.
No Surprise Act
Billing & Financial Policy
Effective Date: 1/29/2026
This Billing & Financial Policy is provided to help you understand our fees, payment expectations, and how superbills work. Our goal is transparency—so there are no surprises.
Important: Everwell Counseling Center is a self-pay practice. We do not bill insurance directly.
Upon request, we can provide a superbill that you may submit to your insurance provider for possible out-of-network reimbursement. Reimbursement is determined solely by your insurance plan and is not guaranteed.
1. Self-Pay Practice and Superbills
We are an out-of-network, self-pay counseling practice. Payment is collected directly from the client. We do not verify benefits, obtain prior authorizations, or submit claims to insurance on your behalf.
If you would like to seek reimbursement, you may request a superbill. A superbill typically includes service dates, fees, provider information, and common billing codes your insurer may request.
You are responsible for understanding your insurance coverage, including out-of-network benefits, deductibles, copays/coinsurance, reimbursement rates, and claim submission requirements.
2. Good Faith Estimate and the No Surprises Act
If you are uninsured or not using insurance (including choosing not to submit claims), you may be entitled to receive a Good Faith Estimate of expected charges for scheduled services, as described under the federal No Surprises Act.
A Good Faith Estimate is an estimate—not a contract—and actual charges may vary based on clinical needs, changes in scheduling, or services requested.
If you would like a Good Faith Estimate, please contact us before your appointment using the contact information listed below.
3. Fees and Payment
Our fees for services are provided upon request and may be shared during scheduling or intake. Payment is due at the time of service unless a written arrangement is made in advance.
Accepted payment methods may include credit/debit card and other available methods communicated by our office.
4. Late Cancellations and No-Shows
We reserve appointment times specifically for you. Late cancellations and no-shows may be subject to a fee. If applicable, our cancellation window and fees will be provided during intake or scheduling.
Insurance companies typically do not reimburse cancellation or no-show fees, and the client is responsible for these charges.
5. Returned Payments, Chargebacks, and Past Due Balances
If a payment is declined, returned, or disputed (chargeback), you remain responsible for the balance due. We may require an alternative payment method to continue services.
Accounts with unpaid balances may be subject to additional steps consistent with applicable laws and professional guidelines.
6. Refunds
Refunds are generally not provided for completed services. If you believe an error was made in billing, please contact us promptly so we can review and resolve the issue.
7. Billing Questions and Itemized Receipts
You may request an itemized receipt for your records. If you need documentation for reimbursement or an HSA/FSA, please let us know and we will provide the appropriate receipt when available.
For superbills, please confirm your insurer’s requirements, including deadlines and whether you must submit claims electronically or by mail.
8. Contact Information
EverWell Counseling Center
Address
8151 E Evans Road, Ste 9
Scottsdale, AZ 85260
Phone Number
Website
www.everwellcounselingcenter.com
9. Acknowledgement
By scheduling services or using this Website, you acknowledge that you have read and understand this Billing & Financial Policy.
Completion of a form does not create a therapist-client relationship. Your form may not be reviewed for 48 business hours and should not be utilized for outreach during a time of crisis. If you are experiencing an emergency or behavioral health crisis, including thoughts of harming yourself, please call 911 or 988.
HIPAA Notice
Notice of Privacy Practices (HIPAA)
Effective Date: 1/29/2026
This Notice describes how medical and mental health information about you may be used and disclosed and how you can access this information. Please review it carefully.
1. Our Legal Duty
Everwell Counseling Center is required by law to maintain the privacy of your Protected Health Information (PHI), provide you with this Notice of our legal duties and privacy practices, and follow the terms of this Notice.
We reserve the right to change the terms of this Notice and make the new Notice effective for all PHI we maintain. Updated Notices will be available upon request and posted on our Website.
2. Uses and Disclosures for Treatment, Payment, and Operations
3. Other Permitted and Required Uses
We may use or disclose your PHI without authorization for purposes including:
4. Uses and Disclosures Requiring Authorization
Any use or disclosure of your PHI not described in this Notice requires your written authorization, except as otherwise permitted by law.
You may revoke your authorization at any time in writing, except to the extent that action has already been taken.
5. Your Rights Regarding Your Health Information
6. Breach Notification
In the event of a breach involving unsecured PHI, we will notify you as required by applicable law.
7. Complaints
If you believe your privacy rights have been violated, you may file a complaint with Everwell Counseling Center or with the U.S. Department of Health and Human Services.
You will not be retaliated against for filing a complaint.
9. Contact Information
Privacy Officer
EverWell Counseling Center
Address
8151 E Evans Road, Ste 9
Scottsdale, AZ 85260
Phone Number
Website
www.everwellcounselingcenter.com
U.S. Department of Health and Human Services:
https://www.hhs.gov/ocr/privacy/hipaa/complaints/
9. Acknowledgement
By receiving services from Everwell Counseling Center, you acknowledge that you have received and reviewed this Notice of Privacy Practices.
Completion of a form does not create a therapist-client relationship. Your form may not be reviewed for 48 business hours and should not be utilized for outreach during a time of crisis. If you are experiencing an emergency or behavioral health crisis, including thoughts of harming yourself, please call 911 or 988.
Telehealth Consent
Telehealth Consent
Effective Date: 1/29/2026
This Telehealth Consent explains your rights, responsibilities, and risks related to receiving counseling services through electronic communication technologies.
1. Nature of Telehealth Services
Telehealth involves the use of secure video, audio, and electronic communication systems to provide mental health services remotely.
Everwell Counseling Center provides telehealth services through a secure electronic health record (EHR) and telehealth platform.
2. Technology Platforms and Third-Party Services
Telehealth sessions may be conducted through third-party technology providers, including secure EHR and telehealth platforms.
While reasonable efforts are made to ensure privacy and security, Everwell Counseling Center is not responsible for technical failures, service interruptions, or security breaches caused by third-party systems beyond our control.
You agree to review and accept any applicable terms and privacy policies of third-party service providers used for telehealth.
3. Potential Benefits and Risks
Potential Benefits:
Potential Risks:
4. Confidentiality and Privacy
Telehealth sessions are protected by the same confidentiality standards as in-person services. However, electronic communications may present additional privacy risks.
You agree to participate in sessions from a private, secure location and to use password-protected devices whenever possible.
5. Emergency Procedures and Location Requirements
Telehealth services are not appropriate for all clinical situations, especially emergencies.
You agree to provide your physical location at the beginning of each telehealth session and to maintain updated emergency contact information.
In the event of an emergency, you are responsible for contacting local emergency services by calling 911 or 988.
6. Client Responsibilities
7. Fees & Billing
Telehealth services are billed in accordance with Everwell Counseling Center’s Billing and Financial Policy.
Everwell Counseling Center is a self-pay practice and does not bill insurance directly. Superbills may be provided upon request.
8. Alternatives to Telehealth
Telehealth services may be discontinued if they are no longer clinically appropriate, technically feasible, or in your best interest.
Referrals may be provided when appropriate.
9. Termination of Telehealth Services
Telehealth services may be discontinued if they are no longer clinically appropriate, technically feasible, or in your best interest.
Referrals may be provided when appropriate.
10. Contact Information
EverWell Counseling Center
Address
8151 E Evans Road, Ste 9
Scottsdale, AZ 85260
Phone Number
Website
www.everwellcounselingcenter.com
11. Acknowledgement & Consent
By participating in telehealth services, you acknowledge that you have read, understood, and agree to this Telehealth Consent.
Completion of a form does not create a therapist-client relationship. Your form may not be reviewed for 48 business hours and should not be utilized for outreach during a time of crisis. If you are experiencing an emergency or behavioral health crisis, including thoughts of harming yourself, please call 911 or 988.
Cancellation Policy
Cancellation & Attendance Policy
Effective Date: 1/29/2026
This policy is designed to respect the time of our clients and clinicians and to ensure consistent access to care.
1. Appointment Scheduling
Appointments are reserved specifically for each client. Once scheduled, that time is set aside exclusively for your care.
We encourage clients to schedule appointments thoughtfully and to notify us as soon as possible if changes are needed.
2. Cancellation and Rescheduling Policy
We request that all cancellations or rescheduling requests be made at least 24 hours prior to the scheduled appointment date and time.
This advance notice allows us to offer the appointment time to another client who may be waiting for services.
3. Late Cancellations and Missed Appointments
Appointments that are canceled with less than 24 hours’ notice, as well as missed appointments (“no-shows”), limit our ability to provide care to others.
Accordingly, appointments that are canceled late or missed without notice may be charged at the full scheduled session rate.
These charges are the responsibility of the client and are not typically reimbursed by insurance providers.
4. Exceptional Circumstances
We understand that unexpected situations may arise. In cases of genuine emergency or unforeseen hardship, exceptions may be considered at our discretion.
Repeated late cancellations or missed appointments may result in changes to scheduling privileges or discontinuation of services.
5. Late Arrivals
If you arrive late to an appointment, your session may be shortened to avoid impacting subsequent clients.
The full session fee may still apply regardless of shortened session length.
6. Fees and Billing
Everwell Counseling Center is a self-pay practice. Payment is due at the time of service unless otherwise arranged in writing.
Late cancellation and no-show fees are considered part of the agreed-upon service arrangement.
7. Communication of Cancellations
Cancellations or rescheduling requests should be made through the communication methods provided by our office, including phone, secure messaging, or the client portal when available.
Messages received outside of business hours are considered received on the next business day.
8. Contact Information
EverWell Counseling Center
Address
8151 E Evans Road, Ste 9
Scottsdale, AZ 85260
Phone Number
Website
www.everwellcounselingcenter.com
9. Acknowledgement & Consent
By scheduling and attending services, you acknowledge that you have read, understood, and agree to this Cancellation & Attendance Policy.
Completion of a form does not create a therapist-client relationship. Your form may not be reviewed for 48 business hours and should not be utilized for outreach during a time of crisis. If you are experiencing an emergency or behavioral health crisis, including thoughts of harming yourself, please call 911 or 988.
ADA Compliance
Website Accessibility Statement
Effective Date: 1/29/2026
Everwell Counseling Center is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability.
1. Our Commitment to Accessibility
We strive to ensure that our website is accessible and usable by individuals with diverse abilities, including those who rely on assistive technologies such as screen readers, screen magnifiers, voice recognition software, and alternative input devices.
Our goal is to provide an inclusive online experience that supports access to information, resources, and services.
2. Accessibility Standards
We aim to conform, where reasonably possible, to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, published by the World Wide Web Consortium (W3C).
These guidelines outline best practices for making web content more accessible for individuals with visual, auditory, motor, and cognitive disabilities.
3. Ongoing Efforts
We regularly review our website and digital content to identify opportunities for improvement in accessibility and usability.
Our efforts may include:
4. Third-Party Content
Some content, features, or services on our website may be provided by third-party platforms or vendors. While we encourage accessibility compliance, we may not have full control over the accessibility of external content.
We will make reasonable efforts to provide alternative access when possible.
5. Feedback and Assistance
We welcome feedback regarding the accessibility of our website. If you experience difficulty accessing any content or functionality, please let us know.
When contacting us, please include:
6. Accessibility Support Contact
EverWell Counseling Center
Address
8151 E Evans Road, Ste 9
Scottsdale, AZ 85260
Phone Number
Website
www.everwellcounselingcenter.com
7. Updates to This Statement
This Accessibility Statement may be updated periodically as we continue to improve our digital accessibility efforts.
Updates will be posted on this page with a revised effective date.
Completion of a form does not create a therapist-client relationship. Your form may not be reviewed for 48 business hours and should not be utilized for outreach during a time of crisis. If you are experiencing an emergency or behavioral health crisis, including thoughts of harming yourself, please call 911 or 988.
Even in the midst of pain, healing creates space - for understanding, for growth, and for a renewed sense of peace within yourself.